Refund & Cancellation Policy

Last Updated: August 30, 20261. Monthly Subscriptions
VODReap monthly subscriptions renew automatically until cancelled.
Clients may cancel an eligible monthly subscription through the Stripe customer portal.
Cancellation will normally take effect at the end of the current paid billing period.
The client will retain access to the purchased service through the end of that billing period unless otherwise required by law.2. Refunds
Because VODReap provides digital and professional services and may allocate production resources shortly after purchase, payments are generally non-refundable once work has commenced, subject to mandatory rights under applicable law.
Nothing in this policy limits any statutory cancellation or refund rights that cannot legally be waived.3. Partial Billing Periods
VODReap does not generally provide refunds simply because a client chooses not to use all available production capacity during a billing period.
Where Stripe applies prorated billing to an eligible plan change, credits or additional charges may be calculated automatically.4. Plan Upgrades
Eligible upgrades may take effect immediately.Stripe may calculate and charge the prorated difference between the existing plan and the new plan for the remainder of the billing period.5. Plan Downgrades
Eligible downgrades normally take effect at the end of the current billing period.
The client retains the existing plan until that period ends.6. GTA VI Rush and GTA VI Hype Pass
GTA VI Rush and GTA VI Hype Pass are time-sensitive launch services.
Monthly subscriptions may be cancelled for future billing periods, but fees for production already performed, scheduled, reserved, or substantially commenced are generally non-refundable, subject to applicable law.7. 90-Day Full Sprint
The 90-Day Full Sprint is a prepaid, fixed-duration service covering 90 days of launch-related production.Because production capacity, editorial resources, scheduling, and team availability may be reserved in advance for the Client, refund eligibility may be affected once production resources have been allocated or work has begun.Any refund request relating to the 90-Day Full Sprint will be assessed based on the portion of the Services already performed, production capacity reserved, resources committed, and any non-waivable rights available to the Client under applicable law.Client delays, failure to provide required content, approvals, access, or other materials may affect the amount of work that can reasonably be completed during the 90-day service period.Refund eligibility and Client responsibilities relating to production commencement, delays, reserved resources, and incomplete participation are further governed by Section 8 of this Policy.8.Production Start, Client Delays & Refund EligibilityRefund eligibility may vary depending on whether production has started and whether VODReap has already allocated production resources to the Client’s order.Before Production Begins
If the Client requests cancellation before production has started and before substantial production resources have been allocated, VODReap may issue a full or partial refund at its discretion, subject to any non-refundable processing fees, administrative costs, or other amounts permitted by applicable law.After Production Has Started
Once production has started, including but not limited to content review, clip selection, editing, captioning, project setup, scheduling, quality control, or allocation of editor capacity, amounts corresponding to work already performed or production capacity already reserved may be non-refundable.Where appropriate, any refund will be calculated based on the portion of the Service that has not yet been performed, less any costs, fees, or resources already incurred or committed by VODReap.Client Delays or Failure to Provide Content
The Client is responsible for providing all required VODs, video files, links, account access, brand assets, instructions, approvals, and other materials necessary for VODReap to perform the Services.Production timelines begin only once all required materials have been received and are accessible in a usable format.If the Client delays in providing required materials, fails to respond to reasonable requests, or provides incomplete or inaccessible content, VODReap may pause production until the required materials are received.Client-caused delays do not automatically create a right to a refund and do not relieve the Client of payment obligations for production resources already reserved or work already completed.For fixed-duration services, including the GTA VI Rush, GTA VI Hype Pass, and 90-Day Full Sprint, delays caused by the Client may affect the amount of content that can reasonably be delivered during the applicable service period.VODReap may, at its discretion, extend a production deadline where reasonably possible, but is not required to extend launch-based or fixed-duration service periods where the delay was caused by the Client.Failure to Participate or Abandonment
If the Client stops providing content, approvals, instructions, or responses for an extended period, VODReap may consider the project inactive or abandoned after providing reasonable notice.Any work already completed, resources allocated, or production capacity reserved before the project became inactive remains payable and may be non-refundable.Applicable Consumer Rights
Nothing in this Policy limits or excludes any refund, cancellation, or consumer protection rights that cannot legally be waived under applicable law.9. Failed or Duplicate Payments
If you believe you were charged twice or charged in error, contact VODReap promptly.
Verified duplicate or erroneous charges will be reviewed and corrected where appropriate.10. Chargebacks
Clients are encouraged to contact VODReap before initiating a payment dispute so that billing concerns can be investigated.
This does not restrict any legal right to dispute an unauthorized or improper charge.11. How to Cancel
Eligible subscriptions may be cancelled through the Stripe customer portal.
For assistance, contact:
[email protected]12. Consumer Rights
This policy is subject to applicable consumer-protection legislation.
Where mandatory law provides rights that differ from this policy, the mandatory legal rights prevail.