Refund & Cancellation Policy

Last Updated: August 30, 20261. Monthly Subscriptions
VODReap monthly subscriptions renew automatically until cancelled.
Clients may cancel an eligible monthly subscription through the Stripe customer portal.
Cancellation will normally take effect at the end of the current paid billing period.
The client will retain access to the purchased service through the end of that billing period unless otherwise required by law.2. Refunds
Because VODReap provides digital and professional services and may allocate production resources shortly after purchase, payments are generally non-refundable once work has commenced, subject to mandatory rights under applicable law.
Nothing in this policy limits any statutory cancellation or refund rights that cannot legally be waived.3. Partial Billing Periods
VODReap does not generally provide refunds simply because a client chooses not to use all available production capacity during a billing period.
Where Stripe applies prorated billing to an eligible plan change, credits or additional charges may be calculated automatically.4. Plan Upgrades
Eligible upgrades may take effect immediately.Stripe may calculate and charge the prorated difference between the existing plan and the new plan for the remainder of the billing period.5. Plan Downgrades
Eligible downgrades normally take effect at the end of the current billing period.
The client retains the existing plan until that period ends.6. GTA VI Rush and GTA VI Hype Pass
GTA VI Rush and GTA VI Hype Pass are time-sensitive launch services.
Monthly subscriptions may be cancelled for future billing periods, but fees for production already performed, scheduled, reserved, or substantially commenced are generally non-refundable, subject to applicable law.7. 90-Day Full Sprint
The 90-Day Full Sprint is a prepaid, fixed-duration service covering 90 days of launch-related production.
Because production capacity, editorial resources, and scheduling may be reserved in advance, refund eligibility after purchase may depend on the amount of work already performed, resources committed, and mandatory rights under applicable law.8. Failed or Duplicate Payments
If you believe you were charged twice or charged in error, contact VODReap promptly.
Verified duplicate or erroneous charges will be reviewed and corrected where appropriate.9. Chargebacks
Clients are encouraged to contact VODReap before initiating a payment dispute so that billing concerns can be investigated.
This does not restrict any legal right to dispute an unauthorized or improper charge.10. How to Cancel
Eligible subscriptions may be cancelled through the Stripe customer portal.
For assistance, contact:
([email protected])11. Consumer Rights
This policy is subject to applicable consumer-protection legislation.
Where mandatory law provides rights that differ from this policy, the mandatory legal rights prevail.